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 Dear Future Professionals,
Faking it. That’s something hairdressers do a lot. There are times when you may be learning or trying something new, and you’re not completely sure how it will turn out. But the passion you have for your job and the experience your client has with you are sometimes more important than the actual cutting or coloring technique you use. When your guests feel your commitment and passion, they can still have a great experience.
Early in my career, when I went from being a hairdresser to a John Paul Mitchell Systems executive, I didn’t have a lot of experience behind me, but I always had true enthusiasm, passion, and a belief in the Paul Mitchell mission. My conviction gave me the opportunities to form a strong connection with distributors and stylists. Everyone thrives on passionate, enthusiastic people, and no amount of studying can substitute for that. As time went on, I gained more experience and knowledge, which fueled my confidence. Eventually I didn’t need to fake it as much. I knew my strengths, and people responded to my energy.
I look to people like John Paul DeJoria, Robert Cromeans, and Winn Claybaugh as very successful leaders in our industry who have a tremendous amount of pressure from running their organizations. I’ve never once seen anything less than a consistent professional attitude from these gentlemen. In a professional environment, out of respect for our business and our customers, we owe it to people to always be in a good mood, even if we’re super cranky. It’s a decision we make: a statement of professionalism, control, and commitment.
As you build your career, remember that your passion and enthusiasm will more than make up for a lack of experience. Live by our culture’s Golden Rules and always be in a great mood. Decide to put on that smiling face, whether it’s for a minute or a day. Fake it when necessary, and you can have an incredible impact on your clients, our industry, and society as a whole.
— Nina Kovner
Vice President of Marketing, John Paul Mitchell Systems
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 Giulio Veglio is a Master Associate with John Paul Mitchell Systems, a salon owner, a national trainer and motivator, and the Dean of two Paul Mitchell Partner Schools in Orlando and Tampa, Florida. Giulio came to John Paul Mitchell Systems after several years of experience in Europe, including working in Milan for Jean Michelle, one of Italy’s most prestigious hair designers; working with Vidal Sassoon in London; and working with L’Oreal in Paris and Jacques DeSange in New York City.
 Giulio has been featured in industry shows and events around the globe, and his photo work has been published in many consumer hairstyle guides and industry magazines, including American Salon, Modern Salon, Passion, and Salon News. Giulio recently received the Noel DeCaprio Mirror Image Award from Modern Salon magazine for his philanthropic work for organizations including City of Hope, the Hole in the Wall Gang Camp, Children’s Miracle Network, and Magic of Memories, to name a few.
After a recent and serious illness, Giulio was reminded of how important “faking it” can be. “When I finally got back to work,” he said, “I was still weak, tired, and nauseous from medication. It took all the energy I had just to say good morning. But when I went out on the clinic floor, I wanted people to see a happy face, an inspired mentor, and an example of what this industry is all about. Faking it kept me in the attitude I needed to get my strength back, which actually became a reality. If you fake that you’re happy long enough, you’ll be a happy person. Life throws you curve balls but you still have to stand up, walk tall, and fake it.”
 Giulio Veglio shares his heart, soul, and humor in this month’s MASTERS interview. Learn how to empower yourself, your team, and your customers—even if you have to fake it sometimes!
If you enjoyed this month’s audio message, you’ll love our MASTERS Audio Club. CLICK HERE for more information.
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On March 30, thousands of Future Professionals, Learning Leaders, and staff members from 69 Paul Mitchell Schools across the country joined Winn Claybaugh for a mass conference call update on this year’s Magic of Memories event. Also on the call were John Paul DeJoria, Leeza Gibbons, Vidal Sassoon, Pay It Forward author Catherine Ryan Hyde, and Robert Cromeans, who praised participating schools and celebrated their success.
The annual fundraiser benefits the Andrew Gomez Dream Foundation and the Leeza Gibbons Memory Foundation. In its first two years, Magic of Memories raised a total of $440,000. This year, participating schools have raised more than $180,000 already, with more coming in every day. The grand total will be announced at the Magic of Memories dinner on April 22, where checks will be presented to the two organizations.
More than half of this year’s total has been raised by the top ten schools alone. Congratulations to North Haven Academy, the Ohio Academy, Paul Mitchell The School – Salt Lake City, Cosmetology Career Center, Paul Mitchell The School – Orlando, the Temple, Great Lakes Academy, Carolina Academy, San Francisco Institute of Esthetics and Cosmetology, and the Academy of New York City.
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 CLICK HERE to listen to this exciting hour-long conference call on 2006's Magic of Memories!
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“I used to tell teachers that I really believed every student came to us wanting nothing more than to succeed, that a huge part of our jobs was to help clear the crap out of their way so they could, and that an even bigger part of our work was making sure that every student had lots of chances to actually feel success—something new to many of them. By adding the opportunity to express their generosity, you are ramping everything up to an entirely new level.”
— Gordon Miller
Executive Director, National Cosmetology Association
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 Adapted from Connecting to My Future
by Winn Claybaugh
Dean and Cofounder, Paul Mitchell The School
The concept of faking it shows up throughout our Paul Mitchell School culture. We believe in it so strongly that it’s rule number two in our Golden Rules: “Always be in a great mood. Fake it when necessary.”
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 Faking it means always acting as if you are in a great mood, excited to learn, and focused on your clients, even on bad days. It means always arriving at school or work ready to service your clients. If you’re not in a good mood, you learn to fake it. When you fake positive behavior, you eventually feel better and become more positive.
Faking it is part of the process of becoming nice. Eric Fisher, a very successful salon owner in Wichita, Kansas, says there are two reasons he will fire an employee. The first is for stealing. The second is if they show up to work in a bad mood. He fires them on the spot! But he’ll rehire them five minutes later if they leave the salon and come back in a good mood. Eric asks his staff to fake it until they feel better.
By choosing a career in the salon and beauty industry, you have automatically given up the right to come to school or work in a bad mood. You have chosen a career that is people-focused, and your mood affects others around you. Will you always be in fantastic moods every day? Of course not. There may be days when you are not excited about going to work and times when you don’t feel like being nice. So what do you do on those days? You fake it! You sit in your car for an extra five minutes, crank that fun music, and talk yourself out of that bad mood. Then you walk in to start your day as if it were show time and you were on stage.
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 Future Professional Daniel Lemley was a full-time National Guardsman and part-time night student at Paul Mitchell The School in Provo, Utah, when his unit was ordered to Iraq. Thanks to the Internet, we interviewed Daniel by e-mail.
“I’ve been gone from home since October,” he wrote. “I am with a unit that is dedicated to making Iraq safer for soldiers through training and intelligence. Even though I am on base, I still hear gunfire and explosions every day. The Golden Rule, ‘Always be in a great mood; fake it when necessary,’ is really difficult to do but there is no better time to practice it than in a high-stress environment like over here.”
To keep his cosmetology skills fresh, Daniel ordered some mannequin heads from behindthechair.com. “I know that cutting hair is a perishable skill,” he wrote. “It had been so long since I had picked up a set of scissors that I knew I really needed to practice. I wouldn’t really consider shaving heads practice!”
 How do his fellow soldiers feel about Daniel’s future career? “I get a lot of crap about it, especially from new soldiers I meet. It’s not something you expect to hear out of a soldier’s mouth when you ask them what they do back home.”
Daniel’s enlistment will end next month, and he has decided not to reenlist. “I have been in the army for six years and made lots of friends, so it will be hard to say good-bye,” he wrote. But he’s eager to return to school, concentrate on his career, and be with his wife Lacey (the couple met at school and were married a month before Daniel left).
Daniel offers the following advice for Future Professionals: “Work hard and quit being so bitchy. I know that probably isn’t a very professional word to use but it’s the best one I can think of. It’s really unattractive and it brings a bad atmosphere that makes it hard for everyone else to ‘fake it.’ And don’t ever complain about what you have or don’t have until you’ve spent some time in a third-world country living among the people.”
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 Only 19 years old, Danielle Sebig has already launched an impressive and enviable career. The recent Paul Mitchell graduate has worked on four movies and spent a month in Mexico, assisting Hollywood makeup artist Andrew Barra.
When Barra visited the Cao Institute as a guest speaker, he was looking for a hairstylist with a good attitude. After working with Andrew and his team for two weeks of 15-hour days, Danielle proved that she had what it took: everyone loved her sunny disposition and they included her in their next project—a month-long job in Mexico. Currently, Andrew is heading a hair and makeup team for a film in Romania, but he’s already tapped Danielle for his next project: a $40 million film that begins in June.
Danielle attributes her success to the résumé skills she learned in Connecting to My Future. “My résumé showed that I was involved during my time at school,” she says. Among her many experiences, Danielle was Student Council vice president and a member of the Design and Student Rep Teams. She participated in many major shows, including LA Fashion Weeks, Otis Fashion Show, Photoshoot, and ETTV Super Idol. She also assisted Scott Cole, Angus Mitchell, and Takashi during ISSE. “My résumé was a big help,” she says. “It amazed people when they saw that a new graduate already had so many experiences.”
“Danielle is not just a talented young girl. She’s always responsible for work she’s assigned. It’s great to see how much she has grown in such a short period of time. She takes things in and follows the system rather than resisting it. We love her and know that she will be very successful in her career.”
— Peggy Lee and Alee Cao
Owners of the Cao Institute of Aesthetics
A Paul Mitchell Partner School
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 Unwrapping Your Gift: Tools for Success and Happiness with Giulio Veglio
gveglio@pmtsorlando.net
866-368-7447, x 230
 Giulio Veglio
Rhythm of Success
3-CD set
gveglio@pmtsorlando.net
866-368-7447, x 230
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